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Shipping /
Payment / Product Return Information / Custom Order
Cancellations
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Most items are
shipped within 24 hours!
In stock items are normally shipped within 24
hours of receipt of your order, or on the
next business day if your order is placed
late Friday or on the weekend.
Origination:
Our headquarters is located on the Central Coast of
California. Most of our in-stock products come from our warehouse
here. Our custom imprinted items are shipped from various
facilities throughout the U.S.
Delivery Service:
Our normal shipping is via FedEx or UPS
Ground Service to the 48 contiguous States.
Delivery time is 1-6 business days (depending on your
location). If you are located in Alaska, Hawaii, U.S.
territories, or Canada, we will furnish you a quote via e-mail
for your approval prior to shipping. If you have a specific
delivery time requirement, please contact us immediately for an
expedited shipping quote.REPS ships your packages fast,
accurately, and at a fair price. This is one of our distinct
advantages. Once you place an order, you are committed to pay any
and all shipping charges, and return shipping charges should you
decide to return, refuse or miss delivery. If you cancel an order
or change your mind, we will make an attempt to stop any
shipments from our warehouse or others. If, however, your order
has been shipped or can not be stopped, you are committed to
paying those charges and any restocking fees. Some products are
shipped from other warehouses in different time zones across the
US.
Shipping Rates
. . .
are
based on the dollar amount of your order and is
automatically calculated when you place your
order online (wholesale orders are calculated with actual
shipping charges). Orders to locations outside the contiguous 48
States
are subject to higher rates. A quote will be
furnished via e-mail for approval prior to
shipping. |
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The
following rate chart is based on standard
FedEx / UPS *GROUND
Service
within the
contiguous United States: |
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Orders between |
and
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Ship
Cost
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$ 10.00
- |
$ 49.99
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$ 7.95
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$
50.00
-
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$ 99.99
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$ 9.50
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$100.00
-
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$149.99
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$10.95
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$150.00
-
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$199.99
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$12.95
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$200.00
-
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$299.99
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$14.95
|
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$300.00
-
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$399.99
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$16.95
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$400.00 - |
and
over
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$18.95
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Deliveries to
residential addresses (this includes home-based offices) will incur
a surcharge of $3.00 at time of order processing. Ground Service
delivery is within 1-6 business days, depending on
your location. If
any item is on Back Order, you will be notified in your Order
Confirmation e-mail with the option of continuing order or cancelling. |
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C.O.D.
Service
Available for most stock item orders from $50
to $500. There is a $7 charge for this
service and does not appear on the order
total. You will receive an e-mail order
confirmation which contains the total amount
due and instructions. |
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Paying
by Check:
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- Order
your item(s), as you normally would online - then
follow the instructions on the order page,
which is as follows:
- "Proceed
With Checkout," review it, then
"Submit Secured Order."
Print that page for your own records.
- An
invoice will be faxed to you. Please mail
this invoice to us, along with your check. Important:
Please include your fax number on
the order form, in 'customer
information'.
- Orders are shipped when payment is received.
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Our Stock Item Return Policy |
| Please check the
contents of your order within 5 days of
delivery and report any discrepancies to us.
Errors on our part will be corrected at our
expense. If you wish to return a stock item,
call for an RMA (Return Merchandise Authorization) number
and instructions. Returns without an RMA # will
not be accepted. Returns are allowed within
30 days of order date, but will incur a 20% re-stocking
charge. Shipping charges will be
at customer's expense. Custom imprinted, special order,
calendars, and closeout item are
not returnable. |
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Our
Damage Return Policy
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| Please check the
contents of your shipment within 5 days of
delivery and report any damage to us. It is
very important that you keep the original
carton and all packing materials intact in
order for a damage claim to be made. |
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Our Custom Order Cancellation Policy
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| Cancellations are accepted only if
merchandise has not been produced or imprinted. Cancelled orders are
subject to a 25% service charge plus all costs incurred prior to
item production. 100% if product has been produced. All
cancellations must be made in writing, signed and dated.
No exceptions. |
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